Proper documentation and accurate labeling are essential to ensure your shipment reaches its destination smoothly and without unnecessary delays.
With the IHL Edge Online Booking System, all required shipping documents are automatically generated using the details you provide when placing your booking.
Your Responsibility:
It is the sender’s responsibility to ensure that all information entered during booking is accurate and truthful.
Any errors or missing details may result in:
Delays in customs clearance
Additional charges
Rejection of the shipment
💡 Tip: Double-check all entries before submitting your booking to avoid complications.
Labeling is just as important as documentation. Proper labeling ensures your shipment is identifiable, traceable, and delivered correctly.
Clearly include recipient’s name, address, and contact number on each package.
Ensure all labels are legible and securely attached.
For fragile items, use special handling labels (e.g., Fragile, This Side Up).
Customers are responsible for correctly packing and labeling all packages. Incorrect labeling may cause delays, misdelivery, or damage.
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