Privacy Policy – Interhub Logistics
Effective Date: 091/01/2024
At Interhub Logistics, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (https://interhublogistics.com) or use our online services, including IHL Edge.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Who We Are
Interhub Logistics is a logistics and freight forwarding company specializing in personal effects shipments. Our website address is: https://interhublogistics.com.
2. Information We Collect
We collect personal and non-personal information in the following ways:
a) Information You Provide Directly
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Registration details (name, email, phone number, address).
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Shipment details (sender and receiver information, contents of packages).
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Payment information (billing details, payment method via secure processors).
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Communication information (queries via forms, chat, or email).
b) Automatically Collected Information
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IP address, browser type, device type, and operating system.
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Pages visited, time spent on the site, links clicked, and other usage data.
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Cookies and similar tracking technologies to improve website performance.
c) Information from Third Parties
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Embedded content (maps, tracking widgets, videos) may collect data about your interaction.
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Partner services (payment processors, customs authorities, freight partners) may provide information necessary to complete shipments.
3. How We Use Your Information
We use collected information to:
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Process shipments and manage customer accounts.
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Provide customer support and respond to inquiries.
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Comply with legal obligations (customs, aviation, maritime regulations).
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Improve our website, services, and user experience.
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Communicate service updates, promotions, and relevant marketing (only if opted in).
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Detect, prevent, and respond to fraud, spam, or other security threats.
4. Cookies and Tracking
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We use cookies to remember login credentials, save user preferences, and improve website performance.
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Analytics cookies help us understand website usage and optimize services.
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You can manage or disable cookies via your browser settings; however, some features may not work properly if cookies are blocked.
5. Media Uploads
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Documents, images, or other files you upload should not contain sensitive embedded data (e.g., GPS location).
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Visitors with access to uploaded files may extract such data.
6. Sharing and Disclosure of Information
We may share your information with:
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Logistics partners, airlines, and customs authorities to process shipments.
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Third-party service providers (IT, analytics, payment processors) to help deliver services.
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Law enforcement or government agencies as required by law.
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Business transfers (mergers, acquisitions, or asset sales).
We do not sell or rent your personal information to third parties.
7. Data Retention
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Customer booking, shipment, and payment records are retained as long as legally required or necessary for business purposes.
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User profiles in IHL Edge are stored until deleted by the user or required for legal/administrative reasons.
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Comments, inquiries, and support interactions may be stored indefinitely to ensure service quality.
8. Your Rights
Depending on your location, you may have rights including:
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Accessing and requesting a copy of personal data we hold.
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Correcting or updating your information.
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Requesting deletion of personal data (except where legally required to retain).
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Objecting to or restricting certain processing activities.
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Withdrawing consent to marketing communications at any time.
To exercise these rights, please contact us using the information below.
9. Security of Your Information
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We implement appropriate technical, administrative, and physical measures to protect your data.
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Despite these measures, no online system is 100% secure. Users share information at their own risk.
10. Third-Party Services and Embedded Content
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Embedded tools (maps, videos, tracking widgets) may collect data about you independently.
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We are not responsible for third-party privacy practices. Users should review their privacy policies separately.
11. International Transfers
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Personal information may be transferred to countries outside your residence, including partners and service providers.
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We ensure adequate safeguards are in place to protect your data according to international laws.
12. Children’s Privacy
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Our services are not directed at children under 18.
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We do not knowingly collect personal data from children.
13. Changes to This Privacy Policy
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We may update this policy from time to time.
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Updates will be posted on this page with the effective date revised.
14. Contact Us
For questions or concerns regarding this Privacy Policy or your personal data:
📧 Email: info@interhublogistrics.com
