Proper documentation, clear labeling, and correct packing are essential to ensure smooth customs clearance, safe handling, and accurate delivery of your shipment. Please review the guidelines below carefully before placing your booking.
With the IHL Edge Online Booking System, all required shipping documents are automatically generated using the information you provide during the booking process. This helps ensure accurate documentation, reduces manual errors, and supports faster and smoother customs clearance.
Accurate and consistent documentation plays a critical role in avoiding delays and unnecessary inspections.
It is the sender’s responsibility to ensure that all information entered during booking is accurate, complete, and truthful.
Incorrect or missing details may result in:
Delays in customs clearance
Additional charges
Rejection or holding of the shipment
Tip: Always double-check all entries before submitting your booking.
The following documents are generally required for personal effects shipments:
Copy of Sender’s Passport or valid photo ID
Copy of Receiver’s Passport or National ID
Packing List (itemised list of contents)
Booking Reference / Shipping Confirmation (generated via IHL Edge)
Authorisation letter (if sender and receiver are different)
Power of Attorney (if requested by customs)
Purchase receipts for new or high-value items
Customs authorities may request additional documentation at their discretion.
Labeling is just as important as documentation. Proper labeling ensures your shipment is identifiable, traceable, and delivered correctly.
Each package must clearly display:
Receiver’s full name
Delivery address
Contact number
Destination country and city
Box number (e.g. Box 1 of 5)
All labels must be clearly legible and securely attached.
For fragile items, appropriate handling labels such as Fragile or This Side Up should be clearly marked.
Customers are responsible for ensuring all packages are correctly and clearly labeled.
Incorrect or missing labels may result in:
Delivery delays
Misdelivery
Damage during handling
Customers are responsible for correctly packing and labeling all packages. Incorrect labeling may cause delays, misdelivery, or damage.
We provide a range of cargo box options designed for safe, secure, and compliant international shipping from Australia to Sri Lanka. Interhub Logistics categorises shipments into Standard Boxes and Non-Standard Boxes based on size and dimensions.
Our standard Tea Chest boxes are ideal for general household goods, clothing, books, toys, dry food items and personal effects.
Non-standard items include boxes or goods that exceed traditional dimensions or require custom packing, including whitegoods, electronics, TVs, sports equipment, and other oversized items.
Examples include:
Whitegoods (microwave, oven, fridge, washing machine, fans, air fryers, etc.)
Televisions & monitors
Large sports equipment
Odd-shaped or oversized items
Furniture pieces
Tools & equipment
These items fall under our Non-Standard Category and must be packed following the guidelines below.
Proper packing reduces the risk of damage during loading, unloading and customs checks.
Use high-quality boxes designed for international transport. Interhub boxes are built for long-distance handling.
Fill the box completely. Avoid empty spaces that allow items to move during transit.
Bubble wrap, packing paper, cardboard sheets, foam and cushioning help protect against impact.
Heavy items at the bottom
Fragile items in the middle
Light items at the top
Use strong carton sealing tape. Avoid masking tape, duct tape or electrical tape.
Write shipper and consignee details clearly on the box.
Wrap individually using bubble wrap. Add additional cushioning and ensure items cannot move.
Fold neatly or use vacuum-sealed bags to maximise space.
Pack vertically and avoid creating excessively heavy boxes.
Use original boxes when available. If not, wrap items thoroughly with bubble wrap and place inside a padded box.
Pack dry, sealed items only. Avoid liquid, oily or perishable food items.
Whitegoods such as microwaves, washing machines, fridges, ovens, TVs, fans and similar appliances must be packed carefully to avoid damage during shipping.
Use original manufacturer packaging if available
Wrap all sides with bubble wrap or foam
Add corner protection for screens and glass
Secure loose parts (trays, doors, accessories)
Pack cables in a sealed, labelled bag
Ensure no internal movement
Label as Fragile / Handle with Care
Remove the TV stand
Wrap the entire TV in packing paper
Add multiple layers of bubble wrap
Place the TV inside a strong box
Fill empty gaps with foam or soft material
Seal securely with strong tape
Label Fragile and This Side Up
Used mattresses
Damaged or unusable furniture
Used refrigerators / freezers
Used air-conditioning units
Scrap or unusable household items
Any item not approved under UPB guidelines
Medical devices, equipment and tools require separate import approval and cannot be sent under UPB.
One copy must be placed inside the box
One copy must be attached with the shipment documents
Non-compliance may result in delays or rejection
These regulations are issued directly by Sri Lanka Customs and apply to all logistics providers.
Hazardous liquids
Gas cylinders, aerosols
Flammable chemicals
Currency, jewellery or high-value items
Perishable food
Dangerous goods as defined by IATA/IMDG
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